I have fallen through every crack in every system and hit every branch of the incompetence tree on the way through. I will post a copy of the letter I have written to my MP, The DWP minister, The Health Secretary, and the housing minister, describing the events of the last eight months, in a subsequent post. I wasn't going to, but I don't really have a choice now.
I stand here today in a state of disbelief at how catastrophically badly run our civil service systems are run. How convoluted, complex and short-sighted they are. How narrow the bandings are? How inflexible they are. How little, people from department to department ... desk to desk, seem to know about the systems they administer. The absolute absence of integrity or taking of responsibility for errors and omissions and the subsequent catastrophic results for external parties (me).
You speak to people, and all have their own view, or interpretation and there is no consistency. And if you hit a habitual gatekeeper or petty bureaucrat, by crikey are you going to struggle. Never mind "Computer says NO", find someone who just wants to do the minimum and bounce out calls for the flimsiest reasons but hit their KPI for answering a phone, and then hides behind "it's not in my remit." "That's a different section." "no one is available." etc etc
You are told things that are entirely contradictory, by people in the same place/department or organisation on the same day. People who are blithering on, from their stock set of responses, without looking further than the end of their noses. To then be forced to; only to find that now their noses are going rubbed in it because they weren't willing to look when first asked. Once this is done, all you can hear is the sound of back-pedalling and excuses.
Systems shut you down with no chance of appeal and no room to move, and the people that manage these systems apparently have no control over them (there is the "the computer says No." aspect, in addition to intractable people). There is a deliberate and conscious effort and cultural imperative to; Back-cover, deny, and clear evidence of failure ... bad luck I keep every email.
I count myself fortunate, that I have a certain intellect, and have kept notes for eight months, because, had I not; then I have not the first clue what I would do.
As I have said in the letter that I will publish on my blog. It is easy to see why people (I am positive I am by no means alone) when confronted with such overwhelming crass stupidity, end up committing suicide. And I don't say that lightly or for dramatic effect, feels or likes. Lesser minds, less well organised, who may have blindly trusted a system to find themselves where I am today, could easily crumble, and I get it 100%. The mind truly boggles.
To suggest that it's all just an aspect of the pandemic, and therefore no one is to blame, denies utterly the structural failings of pre-existing systems, and the government's inability to get its people working from home while imposing that condition on millions of people and companies UK wide. I am not going to be collateral damage. I am going to be dishing it out.
I am going to be creating some very big waves going forward.